This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. By using this website you agree that it uses cookies.

Instructions on Revocation / Customer Information

Insofar as you use our services through our website terminal.tradesignalonline.com as a con-sumer, we would like to advise you as follows:

A consumer is any natural person who concludes a legal transaction for purposes that cannot be primarily attributed to his or her commercial or self-employed professional activity.

Consumers have a statutory right of revocation.

Instructions on Revocation

Right of Revocation

You have the right to withdraw from this contract within 14 days without having to give any rea-sons. The revocation period is 14 days, starting on the day the contract was concluded.

To exercise your right of revocation, you must inform us

Tradesignal GmbH
Linzer Strasse 11, 28359 Bremen, Germany
Email: info@tradesignal.com
phone: +49 421 20109-0
fax: +49 421 20109-12

by means of a clear statement (e.g. a letter sent by post, telefax or email) expressing your deci-sion to revoke this contract. You may use the appended specimen revocation form, but this is not compulsory.

To observe the revocation period, it is sufficient if your statement on exercising the right of revo-cation is sent off before the revocation period expires.

Consequences of Revocation

If you withdraw from this contract, we are required to refund all payments received from you, including the delivery costs (except for the additional costs that result if you have chosen a dif-ferent mode of delivery to the most economical standard delivery we offer), without delay and at the latest within fourteen days, starting with the day on which we receive your revocation of this contract. For this repayment, we will apply the same means of payment you have used with the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We are entitled to withhold repayment until we have re-ceived the associated goods or until you have provided proof that you have sent back the goods, whichever is the earlier.

You are required to send back or hand over the goods without delay and in all cases within 14 days of the day on which you have informed us about the revocation of this contract. The time limit is observed if you send us the goods before the period of 14 days has elapsed. You will have to bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value must be ascribed to handling or use of the goods in excess of the examination necessary to ascertain their condi-tion, properties and function.

If you have requested that we already commence providing the services during the revocation period, you will have to pay us a reasonable pro-rata sum, in relation to the total scope of the services specified in the contract, for the services rendered up to the time at which you declare that you wish to make use of your right of revocation for this contract.

Customer Information

1. Scope of application

This information applies for orders placed by consumers using the website termi-nal.tradesignalonline.com. A consumer is any natural person who concludes a legal transaction for purposes that cannot be primarily attributed to his or her commercial or self-employed pro-fessional activity.

2. Contractual partner

Contracts are formed with:

Tradesignal GmbH
Linzer Strasse 11, 28359 Bremen, Germany
German Trade Register No. HRB 16853
VAT identification number: DE 183052344

For the data services, we act as a representative and so the data feed contracts are formed with our cooperation partner:

TeleTrader Software GmbH
Marc-Aurel-Str. 10-12
A-1010 Wien, Austria
Firmenbuch Nr.: 134.156p Court: Wien
UID Nr.: ATU39010707

3. Offer and steps leading to conclusion of the contract

The languages German and English are available when concluding the contract.

The presentation of the services in the shop does not constitute a legally binding offer, but rather an invitation to place an order. By placing the order, you have submitted an offer. Before sending your order, all entries are shown once again in a confirmation window and you can then correct them if necessary. The contract is then formed according to German law as follows: When you send off our order form (“Order Now”), you submit a binding offer for the formation of a contract, which we accept through an order confirmation or by activating your participation in our services. Only then is the contract actually formed.

4. Features of the goods / services

For the principal features of the goods and services offered by us, as well as the validity period of time-limited offers, please see the various product descriptions given within the scope of our web offering. The contract for Premium Content can be terminated by either party at any time in writing or directly online in the user account by removing the relevant services, with effect at the end of the corresponding licensing period.

5. Remuneration

The remuneration becomes due immediately with the order. Payment of the services is made, according to your choice, either by credit card (here we use the secure transmission protocol “SSL” for encrypting your personal data) or by direct debit. Apart from the costs explicitly stated by us, you will not incur any other expenses when using our services.

6. Right of revocation

In respect of this contract, you have a statutory right of revocation, provided that you are a con-sumer. For further details, please see under “Instructions on Revocation” (http://terminal.tradesignalonline.com/support/widerruf.aspx) on this page.

7. Complaints

Complaints should be addressed to the contractual partner named in item 2. The relevant contact address is also given there.

8. Contract wording

After the contract has been concluded, we store the wording of the contract. On request, we will gladly send you a copy of the contract in digital form or as a print-out. We store the personal data needed for executing the contract you have concluded with us; you can then access this information online in your account. You can view, save or print out this customer information at any time by visiting our website. The same applies for the General Terms and Conditions (http://terminal.tradesignalonline.com/support/agb.aspx) governing the use of the services offered at terminal.tradesignalonline.com.

9. Warranty

The contractual relationship is subject to our General Terms and Conditions (AGB) (http://terminal.tradesignalonline.com/support/agb.aspx), es-pecially with respect to the warranty and guarantee conditions.

10. Further information on the ordering procedure

When you have found the service(s) you want, you can select them by clicking the correspond-ing checkbox to place them in your online shopping cart. By clicking the “Continue” button, you are first taken – as an unregistered customer – to the “Create Account” page, so that you can enter your registration data, which are transmitted in encrypted form. Customers who have al-ready registered do not see this step. After clicking on “Continue”, you are taken to the mode of payment. After choosing your mode of payment, you can then use the “Continue” button to reach the order page, where you can check your entries and correct them if necessary. When you are ready to purchase the service(s), click the button “Order Now”. With that, the ordering procedure has been completed and you will soon receive an order confirmation by email. Insofar as that you make use of stock market services requiring a separate agreement, you will receive an order form (as a PDF file) in response to your request; this must then be completed and returned to us by telefax or post. In this case, the contract is formed when you receive confirmation of this written order and of service activation from us by email. You may use the service from the time of confirmation and activation.

If you wish to abort the ordering process, simply close the browser window.